Our Prices and Conditions
Our general rates are 64.00 € / hour (ex VAT) / 77.44 € (VAT in). Interventions are rated in sections of 15 minutes.
In addition of the hourly rates (see item 1) a transport fee of 1.20 € (VAT ex) / 1.45 € (VAT in) per km will be added, counting fom Asse. both for interventions and delivery of hard- and software.
When an intervention includes the delivery of hard- and software, we will confirm de price of the products to you in advance. We only deliver after your agreement.
When we perform a series of interventions by telephone (helpdesk) our by online help for our existing customers, the time actually spent will be recorded and invoiced when the hour is exceeded.
If you wish to avoid the transport fees, you can bring in your computer or other equipment at our offices in Asse. Always make an appointment in advance.
A number of activities, performed y us or by third parties, can be charged at a different, often higher rate. This applies in particular to all server related activities and the installation/maintenance of corporate networks (cabling, patch panels, hubs, routers, switches, installation and activation of servers with server software..). In those cases you will always receive a specific quote that we submit to you for approval. You can find the rates for filmconversion under “Filmconversion”.
Hard- and software delivered by us is covered by the warranty of the manufacturer. We offer a warranty of 1 month for second hand equipment.
For each intervention we will edit a work sheet for you to sign. Your signature confirms your agreement with the delivered services or products and will result in an invoice. You will receive an invoice for every service delivered by us. An invoice can cover multiple work sheets, when different interventions succeed each other in a short timeframe. An invoice based on a signed work sheed can not be rejected or objected.
In case of late or no payment, PC-Hulp.com reserves the right not to intervene anymore until the payment has been done.
By accepting our solution for your problem and/or our quotes you declare your agreement with our prices and our “Terms of Service”, which you can consult below.
The text below is an approximate translation of the Dutch and French Terms on other pages of this Website. Formally, only the Dutch and French texts are legally binding.
BY REQUESTING AND ACCEPTING SERVICES FROM PC-HULP.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS
In connection with the services offered, PC-Hulp.com will use its best efforts to resolve the technical problem(s) of the user. PC-Hulp.com will attempt to resolve the user’s technical(s) problem(s) in a professional, reasonable, and timely manner, taking into consideration the circumstances and nature of the technical problem and current policies. Response time may be delayed due to research and inquiries to original manufacturers and developers. PC-Hulp.com does not assure that every request will be resolved to the user’s satisfaction. Our response(s) are merely technical suggestions. Problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be extremely difficult to resolve. PC-Hulp.com does not have any proprietary information from vendors, manufacturers, and developers, and may not have the ability to find them.
I hereby authorise PC-Hulp.com to perform diagnostics, repairs, hardware and software installations, and upgrades, networking, internet access, and other services to my computer, software, network, peripherals, and any other component or element within my computer or information system. This may include interrupting the power source to the system; deleting or installing software; opening the case, cabinet, or any other protective layer housing any component; and removing or installing parts thereto.
I hereby affirm that I have backed up or otherwise copied all programs, files, and data residing on the system that I deem important prior to PC-Hulp.com’s performance of the services, and I understand that I will be solely responsible for restoring any programs, files, and data after PC-Hulp.com’s performance of the services, regardless of whether such services are successful.
A. PROBLEM CONSULTATION.
1. Backup Your Software and Data.
Prior to requesting service from PC-Hulp.com, it is your responsibility to back up the software and data on your system’s hard disk drive and on any other storage device(s) in the system. PC-Hulp.com is not responsible for any loss of any software or data.
2. Hours of Service.
Problem consultation services will be provided 9:00am to 5:00pm Central European Time, Monday through Friday, excluding holidays. If our offices are closed for holidays, a notification will be made on the Website (http://www.pc-hulp.com).
The standard fee for technical support to your system is 60 € (VAT ex) / 72.60 €(VAT in) per hour.
4. Prepare for the Call.
You will help the technician serve you better if you have the following information and materials ready when you call: your system’s manufacturer; model and model numbers; the operating system and version you are using; and the brand names and models of any peripheral devices (such as a modem) you are using.
5. Explain Your Problem to the Technician.
Now you are ready to describe the problem you are having with your system. Let the technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what steps you may have already taken to solve the problem.
6. Co-operate with the Technician to Solve Your Problem.
Experience shows that system problems and errors can usually be determined more quickly as a result of close co-operation between the user and the technician. Listen carefully to the technician.
7. Problem Consultation.
The technician will make every effort to determine the nature of your system problems and errors and to correct those problems and errors over the phone. You will be charged according to the fee structure explained on the “Tariffs” section of the Website. If the technician cannot correct your problem over the phone, he may recommend alternative courses of action.
Services do not generally cover any server-related problems (to the exception of Internet access), unless agreed upfront.
B. ON-SITE SERVICE.
1. Parts and Labour.
Based on your description of the problem and information provided by you, the technician may recommend on-site service. Should you not know our tariff structure yet (e.g. new customers), we will update you prior to our intervention. Additionally, the technician will need to have the full address of your system’s location and know whether it is a residence or business.
2. An Adult Must Be Present At Residences.
For on-site service provided at a residence, an adult must be present at all times during the service technician’s visit.
3. Assistance You Must Provide.
The service technician must receive full access to the system and (at no cost to PC-Hulp.com) have working space, electricity, and a local telephone line. If these requirements are lacking, PC-Hulp.com and/or its third party provider are not obligated to provide on-site service.
4. If You Miss the Service Visit.
If you or your authorised representative are not at the location when the service technician arrives, we regret that the service technician cannot service your system. The service technician will leave a card to let you know he or she was there. If this occurs, you will be charged for the travel fee portion of the visit.
Any parts will only be delivered after agreeing to our quote.
6. Additional Problems.
In the event, your system has problems in addition to those previously diagnosed, the service technician will provide you a price (parts, labour and/or others) for such additional services. Should you choose to take the additional services, a written authorisation from you will be needed.
7. No Part Needed.
If the technician determines that the quoted part was not needed in order to render services, you will not be charged for the part.
PC-Hulp.com reserves the right to subcontract or assign, either in whole or in part, its rights and obligations hereunder to a qualified third party designated by PC-Hulp.com.
All quotes made by us are for information purposes only and do not constitute a commitment on our behalf. Orders only constitute commitment after written or silent acceptance by us.
Our prices include delivery, unless stated otherwise. Packaging is not charged, unless otherwise agreed or mentioned. We cannot be held responsible for damages caused by transport companies and their personnel to the properties of the customers, the customer or his personnel.
3. Delivery lead times.
We cannot be held responsible for late deliveries, even if the delivery times were put in writing. No damages can be claimed for late or non-delivery. On the other hand, the customer may choose to end the delivery agreement by simple letter.
4. Force Majeure – Acts of God.
Should we, for reasons independent of our own will, not be able to deliver according to agreements, then we will be allowed to deliver at a later date, when the reasons independent of our own will, shall have ceased to interfere. However, should this situation last for more than one month, we as well as the buyer, will have the right to end the agreement, for the part that has not been executed yet, and this without legal intervention. Under Acts of God, we understand each circumstance independent of our own will – regardless of the fact that it could have been foreseen when the agreement was made – that temporarily or definitely obstructs or hinders the fulfilment of the agreement, such as, but no limited to: ware, fire, flooding, transportation issues, ice and other problems related to the weather, illness, government decisions, including import and export limitations, shortages of supply of prime matter, energy of office supplies, including defaulting suppliers, strikes, faulty or broken machines, and any other disruption in our company, including circumstances caused by our personnel.
5. Limitation of remedy.
Should our products or services have visible faults or defects, then the buyers has to complain at delivery. Complaints for other faults or defects should be made the moment they are discovered by the customer. No complaints will be accepted after the eighth day following delivery. If a complaint is received in time and proven right, we can only be obliged to offer a replacement to the customer. No amounts will be paid in damages.
Our invoices will be paid according to the payment terms mentioned on them. In the event of delivery of faulty or defective products or services, the customer will still be obliged to pay the related invoice(s).
All products and services delivered by us will remain our property until the related invoices have been paid in full. However, the customer will be responsible, from the moment of delivery on, for all eventual loss of or damage to the goods, or damage caused by them.
8. Late payments.
Should a customer be late in paying our invoice, or should he be declared bankrupt or obtain payment protection from his suppliers, we will have the right to end all running agreements without legal intervention and repossess all non-paid for goods. Moreover, we will still have the right to claim eventual damages, including legal and extra-legal incassocosts. Additionally, all claims we should have on the customer will be immediately claimable.
Should accounts not have been settled on their due date, we will immediately claim interests of 10% per annum, counting from the invoice date on the invoice amount, without the need for legal
intervention. Moreover, the invoiced amount will be increased by 10%, with a minimum of € 150.00, providing us cover for administrative costs, disruption of the financial planning process, credit costs etc…. Any payment received will always settle the oldest accounts firsts.
9. Responsibility and complete agreement.
Our responsibility for eventual damages suffered by the customer is excluded unless otherwise agreed. This is the complete and exclusive statement of terms and it supersedes all prior oral and written proposals and communications pertaining to the subject matter hereof.
Belgian law governs this Agreement. Venue for any action is proper only in the Brussels courts, Belgium.
The following terms and conditions (the “Terms”) govern your use of the Website of PC-Hulp.com, a division of PINKH bvba or any electronic or written publications of PC-Hulp.com in any form, derived directly or indirectly from the Website. By accessing, browsing and/or using this site (“Website”), you acknowledge that you have read, understood and agree to be bound by these Terms.
All information, documents, products, software, downloads, and services, including, but not limited to, the content, advice and information aggregated or provided by PC-Hulp.com (the “Services”), provided on this Website were aggregated by PC-Hulp.com and are the copyrighted works of PC-Hulp.com. Except as stated herein, none of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior express written permission of PC-Hulp.com. No part of the Website, including logos, graphics, sounds, or images, may be reproduced or re-transmitted in any way, or by any means, without the prior express written permission of PC-Hulp.com. You also may not, without PC-Hulp.com’s prior expressed written permission, “mirror” any Services contained on this Website on any other server, Website or Internet portal.
Permission is granted to display, copy, distribute, and download PC-Hulp.com’s Services (Software, documents…) on this Website provided that (1) both the copyright notice identified below and this permission notice appear in the Services; (2) the use of such Services is solely for personal, non- commercial, and informational use and will not be copied or posted on any networked computer or broadcast in any media; and (3) no modifications of any of the Services are made. This permission terminates automatically without notice if you breach any of the Terms. Upon termination, you will immediately destroy any downloaded Services. Any unauthorised use of any Services contained on this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
C. Copyright and Trademark Information
Copyright 2014 PC-Hulp.com – (All Rights Reserved.)
PC-Hulp.com, the PC-Hulp.com logo and all PC-Hulp.com based trademarks and logos and Services are trademarks or registered trademarks of PINKH bvba in Belgium and other countries. All software used on this Website is the sole property of PC-Hulp.com or those supplying the software. Except as otherwise indicated elsewhere in this Website with respect to a particular portion, file, or document, any person is hereby authorised to view, copy, print, and distribute this document and the trademarks of PC-Hulp.com, subject to the following conditions:
(1) The document and trademarks may be used for informational, non-commercial purposes only. (2) Any copy of the document or trademarks or portion thereof must include this copyright notice: “PC-Hulp.com ” PC-Hulp.com reserves the right to revoke such authorisation at any time, and any such use shall be discontinued immediately upon written notice from PC-Hulp.com.
D. Software Use Restrictions
Any software that is made available to download from the Website (the “Software”) is the copyrighted work of PC-Hulp.com and/or Third Party Providers. Use of the Software is governed by the terms of the end user license agreement, which accompanies or is included with the Software (the “License Agreement”). An end user will be unable to install any Software that is accompanied by or includes a License Agreement unless the end user first agrees to the terms of the License Agreement. Except as set forth in an applicable License Agreement, any further copying, reproduction, or redistribution of the Software is expressly prohibited. Installation assistance, product support, and maintenance, if any, of the Software are available from PC-Hulp.com and/or the Third Party Providers, as the case may be. SOFTWARE FROM DOWNLOADS OBTAINED THROUGH THE WEBSITE OR FROM THIRD PARTY PROVIDERS, IS WARRANTED, IF AT ALL, IN ACCORDANCE WITH THE TERMS OF THE LICENSE AGREEMENT. EXCEPT AS SET FORTH IN THE LICENSE AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
E. Usage of user feedback
You agree that PC-Hulp.com shall be free to use any ideas, concepts, or techniques contained in your responses for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products incorporating such ideas, concepts, or techniques. This Website is broadcast or distributed internationally and may contain references to PC-Hulp.com products, services, and programs that have not been announced in your country. These references do not imply that PC-Hulp.com intends to announce such products, services, or programs in your country.
F. Laws and Export Control
PC-Hulp.com controls and operates this Website from its headquarters in Asse, Belgium and makes no representation that these Services are appropriate or available for use in other locations. If you use this Website from other locations, you are responsible for compliance with applicable local laws, including, but not limited to, the export and import regulations of other countries.
Unless otherwise explicitly stated, all marketing or promotional information or Services found on this Website are solely directed to individuals, companies, or other entities located in Belgium.
This Website could include inaccuracies or typographical errors. PC-Hulp.com may make improvements and/or changes in the products, services, programs, business or customer policies, and prices described in this Website at any time without notice. Changes are periodically made to the Website. Belgian law will govern any action related to these Terms. Venue for any court or arbitration proceedings under these Terms or as a result of the use of this Website shall be proper only in the courts of Brussels, Belgium. No choice of law rules of any jurisdiction will apply. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting, or additional, communications. PC-Hulp.com can revise these Terms at any time without notice by updating this posting.
1. We protect all information that you communicate to us.
2. We only collect data that are essential for an optimal quality service, that meets your demands.
3. We limit the acces of personal data of our customers to the employees of PC-Hulp.com who need them to perform their job.
4. We guarantee the contole on the confidentiality of the personal data in our possession.
5. We commit ourselves to keep our files complete and up to date.
6. Our customers have the possibility to contact us by registered mail to get more information about the protection of their privacy, access, rectification and deletion of their data (PINKH bvba, Meersstraat 51, 1730 Asse). We also promise that we adapt our commercial policy to the pricipals concerning the protection of your privacy.
7. When you browse this site, you do this anonymously. Yet, you have the possibility to voluntary transmit your personal contact information to allow us to correspond with you. The information provided to us, such as your email adress, wel only be used to facilitate our communication and to meet your demands as well as possible.